Spa Treatments at Home – Frequently Asked Questions

Planning a relaxing spa experience at home, during a staycation or special occasion? Our home spa FAQs answer the most common questions about booking mobile spa treatments, including how it works, what treatments are available, how long sessions last, what you need to prepare and what to expect on the day.

If you cannot find the answer you are looking for, please feel free to contact our team and we will be happy to help.

Quick Links – Explore Our Home Spa FAQS

About Home Spa Treatments

What is a mobile spa service?

A mobile spa service brings professional beauty and spa treatments such as massages, facials, manicures and pedicures directly to your home, holiday accommodation or chosen venue. This allows you to enjoy a spa experience without travelling.

How does a spa day at home work?

For a spa day at home, therapists travel to your location and bring all the equipment needed. Treatments are scheduled in advance so that each guest can enjoy their chosen treatment in a relaxed environment.

Why book spa treatments at home?

Spa treatments at home allow you to relax in a comfortable and familiar environment without needing to travel. They are ideal for special occasions, staycations, or simply unwinding with friends, family or a partner.

What treatments are available at home?

Home spa treatments typically include massages, facials, manicures, pedicures and other beauty treatments. You can choose your preferred treatments based on your needs and the package selected.

How Our Home Spa Services Work

How do home spa services work?

We offer a wide selection of home spa packages to suit different occasions. Whether you want to unwind with a loved one, celebrate a special event or make your weekend away extra special, we will arrange fully qualified and insured therapist(s) to visit your location.

Do therapists bring equipment?

Yes. Our therapists bring all professional products and equipment required for treatments, including massage couches, towels and beauty products. This allows you to enjoy spa treatments without needing to provide any specialist equipment.

What do we need to provide?

Therapists bring all professional products and equipment required for treatments.

You simply need to provide:

Enough space for a massage couch for massages or facials (approx. 6ft x 2.5ft)
A table and chairs in a well-lit area for manicures or pedicures
Access to hot water and occasionally a plug socket

Providing these items helps ensure treatments can be carried out comfortably and that your booking runs smoothly.

Where should treatments take place?

For massages and facials we recommend setting aside a warm, quiet room such as a bedroom so you can fully relax.

Manicures and pedicures should take place in a well-lit room with a table and chairs, such as a dining area or kitchen.

If treatments are taking place in a hotel or rented property, please ensure permission has been obtained from the venue.

Planning Your Home Spa Experience

How do you organise a spa day at home?

Organising a spa day at home is simple and allows you to enjoy spa treatments without visiting a spa. Simply choose your package, confirm your booking details and our concierge team will do the rest. Once confirmed, we will arrange your treatment schedule and therapists will travel to your chosen location.

How far in advance should I book?

We recommend booking as early as possible, especially for weekends and busy periods. Booking in advance helps ensure therapist availability and allows time to organise your treatment schedule.

Where can you book home spa treatments?

We offer spa treatments at home across the UK. Our therapists travel to homes, hotels and holiday accommodation. Treatments, therapist time and standard travel are included, although additional travel charges may apply depending on the location. Any costs will be confirmed during the booking process.

Treatments & Scheduling

How long do home spa bookings last?

The length of your booking depends on the number of guests and treatments selected. Treatments are scheduled throughout the session so each guest has time to enjoy their treatment.

When will my therapist arrive?

Your therapist(s) will arrive approximately 20 minutes before your treatment start time to set up and prepare for your booking.

Will therapists need a break?

For bookings lasting three hours or more, therapists will require a short break of around 10–20 minutes, which will be included in your treatment schedule.

Can treatments be changed on the day?

No, treatment choices cannot be changed within one week of your booking, and schedules cannot be changed on the day. Schedules are carefully organised in advance to ensure all treatments can be delivered smoothly.

Guests arriving late will still receive their treatment within their allocated time slot.

What happens if the number of guests changes?

Please notify us as soon as possible if your group size changes, ideally with at least seven days’ notice, as this may affect therapist allocation.

Refunds cannot be given for guests who cancel within seven days of the booking date.

Preparing for Your Treatment

How should I prepare for my treatment?

To prepare for your treatment:

Remove jewellery and store it safely
Remove nail varnish and soak off gel before nail treatments
Bring flip flops or toe dividers for pedicures
Avoid hot tubs immediately after nail treatments
Remove make-up before facials where possible

We also recommend avoiding saunas after facials, as this may affect the results.

Practical Questions

What products do therapists use?

All of our therapists are professionally trained freelance mobile beauty therapists and use high-quality professional products. Product brands may vary depending on the therapist’s training and experience.

If you have sensitive skin or specific requirements, please contact us in advance.

Can we tip the therapist?

Our therapists are paid a competitive rate for their services. However, if you are happy with your experience and would like to tip your therapist, you are welcome to do so. Tipping is entirely optional.

Health & Safety

Can everyone have treatments?

Most guests can enjoy treatments, however some therapies may not be suitable for certain medical conditions such as epilepsy, diabetes or cancer.

Massage is not suitable during the first trimester of pregnancy. After this stage, massage may only be provided if a therapist with specialist pregnancy massage qualifications is available. Alternative treatments can be selected.

Guests are advised not to consume alcohol prior to treatments.

For guests under 16, a signed consent form from a parent or guardian is required and an adult must be present during treatments.

Are there any height or weight restrictions?

For safety reasons, treatment beds generally have a weight capacity of approximately 20 stone (127kg) and a length of around 6 feet. If this may be a concern, please let us know in advance so we can discuss suitable alternatives.

Booking & Payment

How do you make a booking?

To make a booking, simply complete our online booking form with your preferred date, location and number of guests. Once we receive your booking form and the required non-refundable deposit, we will allocate therapist(s) to your booking and send you a confirmation by email.

Around three weeks before your booking, we will request your treatment choices so we can create your treatment schedule and confirm the remaining balance due.

If your booking is made within three weeks of the booking date, payment in full will be required at the time of booking.

Do I need to pay a deposit to secure my booking?

Yes. A non-refundable deposit is required to secure your booking. This deposit covers the cost of accepting and administering your booking and confirms your therapist allocation.

All bookings must be paid in full prior to the booking date. Therapists are unable to accept payment on the day.

What payment methods do you accept?

Payment can be made via debit or credit card through our secure online payment system. Therapists do not accept payment on the day of the booking.

Are there any additional booking or travel fees?

Some bookings may incur additional fees depending on the booking circumstances:

A £20 administration fee applies to bookings made within 14 days of the booking date (short-notice bookings)
An additional £20 fee applies to bookings that take place on a Sunday or Bank Holiday
Travel-related charges may also apply depending on the location of your venue. These may include petrol costs, congestion charges, tolls or parking fees

If multiple conditions apply, more than one fee may be charged. All applicable fees will always be clearly communicated and agreed with you before your booking is confirmed.

Can the price change after I enquire?

In some circumstances, additional travel or service fees may apply where therapist availability is limited or additional arrangements are required to fulfil a booking. Any such costs will always be discussed and agreed with you before the booking is confirmed.

Cancellations & Changes

What is your cancellation policy?

If you need to cancel your booking, the following terms apply:

30 days’ notice or more: full refund excluding the deposit
More than 14 days’ notice: 50% refund, excluding the deposit
Less than 14 days’ notice: no refund

Deposits are non-refundable in all circumstances as they cover booking administration costs.

Can I make changes to my booking?

If substantial changes are made within 30 days of the booking date (such as changing the date, venue or time), an administration fee of £20 per booking may apply.

What happens if a therapist cannot attend?

If a therapist becomes unavailable due to illness or unforeseen circumstances, we will make every reasonable effort to provide a suitable replacement therapist.

This may involve guests changing their treatment choice depending on the replacement therapist’s qualifications. If an alternative treatment is provided, no refund will be given for that treatment.

If it is not possible to fulfil the booking in full, an alternative date will be offered, or a pro-rata refund will be issued for any treatments that cannot be delivered.

What happens if I am not satisfied with my treatment?

If you are not satisfied with your treatment, please raise this with your therapist on the day so it can be addressed immediately. If the issue is not resolved, please contact us within 5 days of your booking so we can review the situation and take appropriate action.

Where can I read your full terms and conditions?

You can read the full details of our booking policies, cancellation terms and payment conditions in our Booking Terms & Conditions.

Looking for Other Spa Experiences?

If you're exploring other ways to enjoy spa treatments with Glo, you may also be interested in:

Pamper Parties at Home – Relaxing group spa experiences for celebrations and special occasions.
Kids Pamper Parties – Fun and age-appropriate pamper experiences designed for children and teens.
Corporate Wellness Events – Add spa treatments to corporate events and client experiences.
Workplace Wellbeing Services – Support employee wellbeing with workplace massage and wellness sessions.