Frequently Asked Questions

How does it work? 
We have a fantastic selection of packages that you can choose from.  Whether you want to unwind with a loved one, make a celebration or get-together memorable or want to make your weekend away that extra bit special  we will work with you to provide fully qualified and insured therapist(s) at your location. 

How do make a booking?
Simply complete our online booking form or give us a call. Once we have your booking form and allocated a therapist(s) to your booking you will then receive an email confirming your booking and we will request a £50 non-refundable deposit to secure the booking. If you know your treatments at this point then let us know so that we can pop together a treatment schedule.  if you don't know what treatment(s) to have don't worry  - three weeks prior to your booking we will ask for your treatment choices  and we will also confirm the remainder of your balance that will need paying.   For any booking that is less than three weeks away we will need payment in full once we have allocated a therapist to your booking

What do we need to provide to experience the treatments?
Our therapists will arrive with their own products and equipment, so you just need to provide enough room to accommodate a massage couch (6ft x 2.5ft) if you are having massages or facials, and a table and two chairs for manicures and pedicures. Our beauticians will also need access to hot water and possibly a plug socket. . Its also nice if you can provide a glass of water or a cup of tea for the therapist too. They are unable to drink any alcohol when working, so don’t feel offended if they don’t take you up on your offer of a glass of fizz. Other than that our therapists will work with you to make your booking as hassle free as possible.

How should I prepare myself for my treatment? 
We ask that you remove all jewellery and put it in a safe place so that our therapists can work without any restrictions. We cannot accept responsibility for anything that gets lost or damaged.  If you are having a manicure or pedicure treatment, please ensure that all nail varnish is removed prior to treatment and that any existing gel varnish has been soaked off. For those guests having pedicures, we suggest you bring along flip flops or toe dividers so that your nail varnish doesn't smudge and for any freshly painted nails we do not recommend going into the hot tub for at least two hours after your nail treatments otherwise the varnish may bubble.  If you have opted for a facial, it can be helpful to remove make-up prior to treatment and we do not recommend going into the sauna after a facial as this may effect the benefits of the treatment. 

Are there any height or weight restrictions? For safety reasons, our therapist’s treatment beds generally have a weight capacity of approx. 20stone / 280lb / 127kg and length of approx. 6foot.  Should your measurements exceed this, then please let the team know and we can suggest alternative arrangements for your treatments.

When will my therapist(s) arrive, and will they need a break? Your therapist/s will arrive approximately 20 minutes prior to the treatment start time in order to introduce themselves and set up.  Therapists delivering any package 3 hours or over will require a short 10-20 minute break which will be outlined in your treatment schedule.  Please allow for this additional time when planning your booking.

Where do you recommend the treatments take place? 
For massages and facials we recommend that you set aside a warm, quiet room (such as a bedroom) so that you can fully relax and enjoy the treatment. Manicure and pedicure treatments should take place in a well lit room that has a table (no coffee tables please) and chairs - typically a dining area or kitchen works well. If you haven't arranged the treatments through your holiday provider then we do ask that you obtain permission from the venue prior to your booking taking place.

What areas do you cover?
We have therapists based all over the UK and we come to you whether it is at home or at a hotel or another location. To avoid disappointment we recommend that you give us as much notice as possible.  Treatments, travel and therapist time are included in the price, 

Can we change the treatments on the day?
We are unable to change treatment choices within 1 week of the booking.  If you need to make any changes to the schedule on the day, please discuss with your therapist on arrival and they will work with you to try and accommodate your request however we cannot guarantee that they will be able to accommodate the change. Any guests arriving late for their appointment will only receive a treatment within their allotted time.

What products do the therapists use and can we tip them?
All our therapists are freelance mobile beauty therapists so all have been trained using different products. Whilst we insist that they use professional products, brands will differ from therapist to therapist. If you do have sensitive skin or would like to know in advance what products the therapist is using please get in touch and we will endeavour to find out for you. All our therapists are paid a competitive rate of pay when working with us, but if you are happy with the service and treatments you have experienced and wish to tip the therapist, then please do. There is no obligation to tip.

What happens if I need to change the amount of guests that are attending?
We ask for as much notice as possible (a minimum of 7 days notice), as this could affect how many therapists are needed for your party. Refunds can not be given to those guests not attending the booking if they cancel within 7 days of the booking date. 

Can anyone have therapies/treatments?
Everyone can have a beauty treatment and almost anyone can have the therapies, however some therapies are not advisable if any of your guests have a medical condition. We can provide you with information regarding the medical conditions that are avoided these include, epilepsy, diabetes and cancer. If one of your guests is pregnant, we cannot provide our massage service unless we are able to allocate a therapist with a specialist skill and qualification in this area. If you are pregnant and we have a pregnancy massage qualified therapist for you, please advise glo on your trimester and we will let you know whether massage can be offered. Pregnancy massage is not possible during the first Trimester (12 weeks) of pregnancy. We also advise that you do not drink any alcohol prior to any of the therapies as this can have serious side-effects. For our kids under the age of 16 we are only able to give treatments on completion of a consent form which needs to be signed by either the parent or guardian wishing for their child to experience a treatment.  We also ask that there is an adult present in the room when treatments are being carried out. 

Payment Terms
A  deposit will need to be paid once you have submitted your booking form. You can pay via  debit card and credit card through our secure online payment site. This deposit is non-refundable should the booking be cancelled. Once we receive payment and have allocated a therapist, your booking is confirmed. Three weeks prior to the booking, we will confirm the remainder of the balance. In order for the booking to go ahead, we do require payment prior to the booking. Our therapists do not accept payment on the day of the event. If your booking is made within 3 weeks of the booking date we will ask for payment in full and you will not be required to pay a deposit.    If your venue is situated in a congestion charge zone, you will be asked to refund the cost of the congestion charge direct to your Glo therapist/s on the day of the booking. 

If any therapist is unable to perform his/her full engagement due to sickness, injury or any other reason then Glo will use all reasonable endeavours to fulfil its obligation by providing an alternative Freelance Therapist/s. This may involve the client/guests changing their treatment choice depending on the replacement therapist’s skills. If an alternative treatment is provided, no refund will be given on that treatment. Should any part of the engagement not be fulfilled in its entirety, Glo will deduct on a pro-rata basis the cost of the unfulfilled portion of the engagement.

What happens if I am not fully satisfied with my treatment?
It is important to us that you are happy.  If for any reason you have received a treatment that does not meet your expectations, we ask that you speak to the therapist directly on the day to resolve the issue. If you do not discuss any issues with your therapist at the time, then we are unable to deal with this after the booking in an effective manner.  If you are still dissatisfied after having spoken to the therapist, we ask that you contact us at your earliest convenience so that we may discuss appropriate action. In order to be considered for a refund we do require notification of your dissatisfaction within 5 days of the booking having taken place.