GLO PAMPER LTD - Privacy & Cookie Policy

Last updated: June 2026

This policy explains how Glo Pamper Limited (“Glo”, “we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or use our services. Please read it carefully. If you have any questions, contact us at info@glo-pamper.co.uk.

1. Who We Are

Glo Pamper Limited is the data controller responsible for your personal information. Our registered address is:

Glo Pamper Limited 203 London Road East Batheaston Bath BA1 7NB

Company No: 7198174 | VAT No: 232 1654 38 | Email: info@glo-pamper.co.uk | Tel: 020 7096 0385

2. What Information We Collect

We collect the following types of personal information:

Name, email address, phone number and venue address/postcode when you submit an enquiry or booking form
Age of child and occasion type (e.g. hen party, birthday) where relevant to your booking
Medical health information submitted via our health forms, used to ensure treatments are appropriate and safe
Guest details (first and last names, email addresses) when you invite guests to provide information
Payment information — we do not store card details; these are handled securely by our third party payment processor
Website usage data including IP address, pages visited and time of visit, collected via cookies

3. How We Collect Your Information

We collect information in the following ways:

When you submit an enquiry or booking form on our website
When you contact us by phone, email or live chat
When you complete a medical health form prior to treatment
When you browse our website, via cookies and analytics tools
When a booking is created on your behalf by a member of our team

4. How We Use Your Information

We use your personal information for the following purposes:

To process your enquiry or booking and fulfil the services you have requested
To share relevant details (venue address, guest names, medical information) with the therapist assigned to your booking
To send you transactional communications related to your booking, such as confirmations and reminders
To send you marketing communications about our services, where you have consented or where we are permitted to do so under the soft opt-in provisions of PECR (see Section 6)
To improve our website and services using anonymised analytics data
To meet our legal and contractual obligations
To detect and prevent fraud

5. Legal Basis for Processing

Under UK GDPR we are required to have a lawful basis for processing your personal information. The bases we rely on are:

Contract: processing necessary to fulfil your booking or enquiry
Legal obligation: processing required to comply with our legal duties
Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention and improving our services
Consent: where you have actively opted in to receive marketing communications from us
Soft opt-in (PECR): where you have enquired about or booked our services and we are sending you marketing about similar services, having given you a clear opportunity to opt out (see Section 6)

6. Marketing Communications

We may send you marketing emails about our services in the following circumstances:

Explicit consent: you have actively ticked the opt-in box on our enquiry or booking form, or verbally consented during a phone call or live chat
Soft opt-in: you have submitted an enquiry about or made a booking for our services, we have given you a clear opportunity to opt out of marketing at the point we collected your details, and you did not do so. In this case we may send you marketing about our own similar services without requiring explicit consent, as permitted under Regulation 22(3) of PECR

Every marketing email we send will contain a clear and easy unsubscribe link. You can also opt out at any time by:

Clicking the unsubscribe link in any marketing email
Visiting our unsubscribe page at glo-pamper.co.uk/email/unsubscribe
Emailing us at info@glo-pamper.co.uk
Calling us on 020 7096 0385

If you opt out we will stop sending you marketing emails promptly. We will retain your details on our suppression list to ensure we do not contact you again.

7. Who We Share Your Information With

We do not sell or rent your personal information to third parties. We may share your information with:

Therapists: relevant booking details (venue address, guest names, medical information) are shared with the therapist assigned to your booking. Therapists are required to store this data securely and in line with their insurance obligations, typically for up to 7 years
Klaviyo: we use Klaviyo as our email marketing platform. Your email address and marketing preferences are stored on Klaviyo’s platform in order to send you marketing communications. Klaviyo acts as a data processor on our behalf and processes data in accordance with UK GDPR
Payment processors: your payment is handled by a third party payment processor. We do not store card details
Analytics providers: we use Google Analytics to collect anonymised data about website usage. No personally identifiable information is shared
Legal and regulatory bodies: where required by law or court order
Business transfers: in the event of a sale or restructuring of our business, your data may be transferred as part of that process. We will take steps to ensure your privacy rights continue to be protected

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including our legal and contractual obligations. As a general guide:

Booking and enquiry records: retained for a reasonable period to manage any queries or disputes arising from your booking
Medical health forms: retained by the assigned therapist for up to 7 years in line with their insurance requirements
Marketing preferences: retained until you unsubscribe or request deletion. Suppression records (recording that you have opted out) are kept indefinitely to ensure we do not contact you again
Website analytics data: retained in anonymised form in accordance with Google Analytics’ standard retention periods

9. Your Rights

Under UK GDPR you have the following rights in relation to your personal information:

Right of access: you can request a copy of the personal information we hold about you, free of charge
Right to rectification: you can ask us to correct any inaccurate or incomplete information
Right to erasure: you can ask us to delete your personal information in certain circumstances
Right to restrict processing: you can ask us to limit how we use your information in certain circumstances
Right to data portability: you can ask us to provide your information in a machine-readable format
Right to object: you have an absolute right to object to your personal information being used for direct marketing purposes. We will stop using it for this purpose immediately

To exercise any of these rights, please contact us at info@glo-pamper.co.uk or write to us at our registered address above. We will respond within one month.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Sensitive information such as payment details is encrypted using SSL technology. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Where you have been given a password to access parts of our website, you are responsible for keeping it confidential.

11. Transfers Outside the UK

Some of our third party service providers, including Klaviyo and Google Analytics, may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR, such as standard contractual clauses or adequacy decisions.

12. Children

We are committed to protecting the privacy of children. If you are under 16, please obtain your parent or guardian’s permission before providing us with any personal information.

13. Links to Other Websites

Our website may contain links to other websites. This privacy policy applies only to our website and we are not responsible for the privacy practices of any linked sites. We recommend you read the privacy policy of any website you visit.

14. Cookies

Our website uses cookies to improve your experience and collect anonymised analytics data. Cookies are small files stored on your device that help us recognise you and remember your preferences.

The types of cookies we use are:

Strictly necessary cookies: essential for the website to function
Performance cookies: collect anonymised data about how you use our website, via Google Analytics
Functionality cookies: remember your preferences to improve your experience

We do not use targeting or advertising cookies on our website.

You can manage or disable cookies at any time through your browser settings or by using the “Update Cookie Preferences” link in our website footer. For more information visit www.aboutcookies.org.

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review it periodically.

16. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us:

Email: info@glo-pamper.co.uk
Phone: 020 7096 0385
Post: Glo Pamper Limited, 203 London Road East, Batheaston, Bath BA1 7NB

Glo Pamper Limited is registered with the Information Commissioner’s Office (ICO) as a data controller.