Therapist Code of Conduct for glo pamper ltd
- Appearance – As instructed by glo – either to wear therapist's own black tunic with a glo badge as supplied by the glo, black trousers and black shoes. Or glo tshirt with black trousers, and black shoes. Ensure a smart, clean, and well-kept appearance.
- Represent glo professionally and do not disclose company information to the client.
- For beauty treatments, use only professional products and equipment: see examples below (examples below are not limited to these brands but are there purely to provide guidance):
High Quality Varnishes High quality make-up brands High quality skincare products for Facials and massage Attitude, Duri, Essie, Jessica, O.P.I, Orly, Toma Benefit, Bobbi Brown, Chanel, Clinique,Estee Lauder, LancomeLaura Mercier, Mac, Mary Kay, Nars, Shiseido Tisserand, Eve Taylor, Botanicals, Ark Skincare, Monuskin, Aveda, Babor, Clarins, Clinique, Dermalogica,Decleor, Elemis, La Prairie, Vaishaly - Conduct business and professional activities with honesty and integrity, and respect the inherent worth of all persons.
- Safeguard the confidentiality of all client information, unless disclosure is required by law, court order, or is absolutely necessary for the protection of the public
- For treatments provided to Children (minors under 16) or vulnerable adult you should receive consent from an adult who has parental rights. That person should be in the room whilst the individual is receiving treatment. This is in order to safe guard not only the child, but yourself as a therapist.
- Respect the client’s right to treatment with informed and voluntary consent. To obtain and record the informed consent of the client, or client’s advocate, before providing treatment. This consent may be written or verbal.
- The Therapist should not request for the Glo client to review services on their own social media accounts.
- The therapist should not undertake any upselling of any services to the Glo client while on a Glo booking.
- Respect the client’s right to refuse, modify, or terminate treatment regardless of prior consent given.
- Provide treatment in a way that ensures the safety, comfort and privacy of the client. Including taking care to communicate as the client requests - and take the client's lead on when to talk (avoid talking if the client is having a relaxing massage or facial treatment).
- Respect the client’s boundaries with regard to privacy, disclosure, exposure, emotional expression, beliefs, and the client’s reasonable expectations of professional behaviour. To respect the client’s autonomy.
- Refrain from using your mobile phone during the booking (other than to check the time or booking schedules / booking contact info).
- Refuse any gifts or benefits which are intended to influence a referral, decision or treatment that are purely for personal gain and not for the good of the client.
- To have a sincere commitment to provide the highest quality of care to those that seek their professional services.
- Acknowledge the limitations of and contraindications for massage and bodywork and refer clients to appropriate health professionals.
- Refuse to unjustly discriminate against clients or other health professionals.
- Exercise the right to refuse to treat any person or part of the body for just and reasonable cause.
- Refrain, under all circumstances, from initiating or engaging in any sexual conduct, sexual activities, or sexualizing behaviour involving a client, even if the client attempts to sexualize the relationship.
- Avoid any interest, activity or influence which might be in conflict with the obligation to act in the best interests of the client or the profession.
- In the event the therapist should be feeling well but recovering from a bacterial/viral or fungal infectious (skin) condition such as cold sores, conjunctivitis, impetigo, chicken pox, ringworm then the therapist should wear a mask and gloves to protect themselves and glo clients. Even when skin/area appears to be healing.
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Lone Worker Policy: Among all the very necessary effort we put into our business, it is sensible to also spend a little time on your safety in your working life.
Lone working is defined by the HSE (Health & Safety Executive) as “those who work by themselves without close or direct supervision”. It includes working outside of normal office hours, working from home, working in other people’s homes and those who travel as part of their job. As a therapist you are likely to be lone working much of your working day.
- Glo doesn’t knowingly take bookings for male only groups / male individuals where there is a lone female therapist working.
- If you are working on a booking alone, please ensure that you contact the client 24 hours before your booking to introduce yourself and if you have any concerns that the individual is misrepresenting information, please contact Glo asap – 020 70960385 / info@glo-pamper.co.uk.
- Consider setting up a system of phoning or texting a friend/colleague to check-in and out at the beginning and end of sessions with new clients. Let them know when you should be returning, along with the location of where work will be undertaken
- If at all possible, make sure someone else is in the building, especially for first appointments with a new client.
- Carry a personal alarm and/or mobile phone and consider using a personal safety app. https://www.getbsafe.com/
- Be clear about and maintain professional boundaries – please refer to Glo’s code of conduct and T&C’s for more info.
- Be careful with disclosing information about you - for example: don’t have personal photos on display; don’t tell them about regular activities or places you visit.
Glo is a business operated by therapists like you. We take reasonable caution to ensure that bookings are safe for Glo therapists. It is also important for Glo therapists to take reasonable care of their own personal safety, including not putting themselves into a situation which could compromise their safety.
- Follow all policies, procedures, guidelines, regulations, codes, and requirements publicised by glo pamper ltd.