GLO PAMPER LTD Therapist Terms, Conditions & Code of Conduct

 

These Terms and Conditions, together with the Code of Conduct set out within this document and the specific Contract for each Booking, govern the engagement of every Therapist working with Glo. By accepting a Booking, the Therapist agrees to be bound by all provisions herein.

 

1. Definitions

"Glo"	Glo Pamper Ltd, registered in England and Wales (Company No. 07198174).
"Therapist"	The freelance, insured, professional person engaged to provide Services for or on behalf of Glo.
"Client"	The person, company or organisation for whom the Services have been requested.
"Individual"	The guest or employee of the Client who receives the Service.
"Booking"	The confirmed period during which a Therapist provides holistic, beauty and wellbeing Services to the Client.
"Contract"	The specific Booking terms found within the Therapist's online account, including timings, location, service requirements and fees.
"Service"	The treatment(s) provided by the Therapist at the Booking.
"Premises"	The service location address as provided in the Contract.
"Fee"	The price for the Services as set out in the Contract.

 

2. Relationship and Status

2.1 The Therapist is not employed by Glo. All Therapists are self-employed or engaged under a contract for services. Nothing in this agreement creates a partnership, joint venture or employment relationship.

2.2 These Terms and Conditions apply to all current and future Bookings with Glo unless otherwise agreed in writing.

2.3 Accepting a Booking constitutes conclusive acceptance of this Agreement and the relevant Contract.

 

3. Glo's Obligations

3.1 Glo will use reasonable endeavours to secure Bookings for Therapists, but offers no guarantee of a minimum number of Bookings or minimum duration of engagement.

3.2 Glo will provide full Contract details — including timings, location, service requirements and fees — at the earliest opportunity when a Booking becomes available.

3.3 Glo will record and protect Therapist information in accordance with UK GDPR and current data protection legislation.

3.4 Glo will pay the agreed Fee within 30 days of the Booking date, subject to receipt of a valid invoice and any required supporting receipts (see Section 9).

3.5 Glo will make reasonable efforts to ensure that Bookings are safe for Therapists, including not knowingly accepting bookings where a lone female Therapist would be working with a male-only group or individual.

 

4. Therapist Obligations – Professional Standards

4.1  Appearance. The Therapist must present a smart, clean and well-kept appearance at all times. Dress code is a black therapist's tunic with the Glo badge (as supplied), black trousers and black shoes. For Platinum bookings, the Therapist must also wear their Glo apron.

4.2  Conduct. The Therapist must act professionally and respectably at all times. No swearing, abusive, inappropriate, offensive or disrespectful language is to be used. The Therapist must conduct themselves with honesty and integrity and respect the inherent worth of all persons.

4.3  Punctuality. The Therapist must arrive at the Premises at least 30 minutes before the Contract start time. If running late, the Therapist must notify Glo and/or the Client immediately. A fine of up to 30% of the Fee may be applied at Glo's discretion for failure to arrive on time or to comply materially with the Contract.

4.4  Fitness to Work. The Therapist must not be under the influence of alcohol or drugs of any kind during the provision of Services. Smoking is prohibited during a Booking except during designated breaks, in an appropriate area and out of sight of the Client and Individuals. Where recovering from a bacterial, viral or fungal infectious condition (including cold sores, conjunctivitis, impetigo, chicken pox or ringworm), the Therapist must wear a mask and gloves for the duration of any treatment, even where the affected area appears to be healing.

4.5  Mobile Phones. Mobile phones must not be used during a Booking other than to check the time, booking schedule or contact information.

4.6  Booking Pre-Confirmation. The Therapist must respond to the Glo Booking check-in communication 48 hours before each Booking, confirming their availability and fitness to attend.

4.7  Cancellation by the Therapist. The Therapist must notify Glo at the earliest possible date if unable to provide the Services for any reason, by contacting the office at info@glo-pamper.co.uk or by calling 020 7096 0385. If a Fee has already been paid prior to cancellation, it must be repaid immediately.

 

5. Professional Products & Equipment

5.1 Therapists are self-sufficient and must supply their own professional-grade products and equipment for all treatments provided at Glo Bookings.

5.2 Only professional products appropriate to the treatment type may be used. Consumer or supermarket-brand products are not acceptable. The following brands are provided as guidance only and are not an exhaustive list:

 

Nail Varnishes	Make-Up	Skincare (Facials & Massage)
Attitude, Duri, Essie, Jessica, OPI, Orly, Toma	Benefit, Bobbi Brown, Chanel, Clinique, Estée Lauder, Lancôme, Laura Mercier, MAC, Mary Kay, NARS, Shiseido	Ark Skincare, Aveda, Babor, Botanicals, Clarins, Clinique, Decléor, Dermalogica, Elemis, Eve Taylor, La Prairie, Monuskin, Tisserand, Vaishaly

 

5.3 All products must be in date and suitable for professional use. The Therapist is responsible for ensuring products are safe, correctly stored and applied in accordance with manufacturer guidance.

5.4 The Therapist must acknowledge the limitations of and contraindications for any treatment offered, and refer Individuals to appropriate health professionals where necessary.

 

6. Lone Worker Safety

Glo takes the safety of its Therapists seriously. Because most Glo Bookings involve working in private homes or venues without supervision, Therapists are classed as lone workers under HSE guidance. The following measures are required and are in place for your protection.

6.1 Pre-booking contact. Where working alone, contact the Client 24 hours before the Booking to introduce yourself. If anything about the booking raises concern, contact Glo immediately: 020 7096 0385 / info@glo-pamper.co.uk.

6.2 Check-in system. Set up a system of texting or calling a trusted contact (friend, partner or colleague) at the start and end of each session with a new client. Share the booking location and your expected return time with them before you leave.

6.3 Premises safety. Where possible, ensure someone else is present in the building — particularly for first appointments with a new client.

6.4 Personal safety equipment. Carry a charged mobile phone and consider carrying a personal alarm. A personal safety app is recommended: www.getbsafe.com.

6.5 Personal information. Do not share unnecessary personal information with clients — avoid displaying personal photographs, or discussing your regular routines, home location or personal activities.

6.6 Professional boundaries. Maintain clear professional boundaries at all times. Therapists must refrain under all circumstances from initiating or engaging in any sexual conduct, sexual activities or sexualising behaviour involving a client, even if the client attempts to sexualise the relationship. Any such conduct will result in immediate termination of the engagement.

6.7 Unacceptable behaviour. The Therapist has the right to terminate a Booking immediately if a client or Individual behaves in a threatening, sexually inappropriate or abusive manner. Glo must be informed immediately.

6.8 Booking screening. Glo does not knowingly accept bookings where a lone female Therapist would attend a male-only group or individual. If a Therapist believes this applies to any booking, they must contact Glo before attending.

 

7. Client Care & Safeguarding

7.1  Informed Consent. The Therapist must obtain informed consent (written or verbal) from the client or client's advocate before providing any treatment, and respect the client's right to refuse, modify or terminate treatment at any time.

7.2  Children and Vulnerable Adults. For any treatment provided to a person under 16 or a vulnerable adult, the Therapist must obtain consent from a person with parental rights, who must remain present throughout the treatment. This is required to safeguard both the Individual and the Therapist.

7.3  Client Comfort and Privacy. Treatments must be provided in a way that ensures the safety, comfort and privacy of the Individual at all times. The Therapist should take the client's lead on conversation — avoid talking during relaxing treatments such as massage or facials unless the client initiates.

7.4  Confidentiality. The Therapist must safeguard the confidentiality of all client information. Disclosure is only permissible where required by law, court order, or where absolutely necessary for the protection of the public.

7.5  Discrimination. The Therapist must not unjustly discriminate against any client or Individual on any grounds. The Therapist retains the right to refuse to treat any person or part of the body for just and reasonable cause.

7.6  Gifts. The Therapist must not accept gifts or benefits intended to influence a referral, decision or treatment for personal gain.

 

8. Business Conduct & Confidentiality

8.1  Non-Solicitation. The Therapist may hand a business card to an Individual only if that Individual specifically requests 1-2-1 treatment. The Therapist must not actively seek personal business while at a Booking. All group and corporate referrals must be directed back to Glo.

8.2  Social Media and Reviews. The Therapist must not request reviews on their own social media accounts from Glo clients, and must not upsell their own services to Glo clients during a Booking.

8.3  Corporate Non-Diversion. For a period of one year after ceasing to work with Glo, the Therapist agrees not to divert or attempt to divert any existing corporate business of Glo.

8.4  Confidential Information. The Therapist must not disclose any Confidential Information belonging to Glo to any third party without prior written consent. Confidential Information includes (but is not limited to): client lists and contact details, other Therapist contact details, fees, processes, ways of working, Glo documentation and health forms. Health forms must be stored securely in line with UK GDPR for a minimum of 7 years in accordance with therapist insurance policy requirements.

8.5  Glo Branding. The Therapist must not use Glo's trademarks, logo, name or branding other than as expressly permitted in connection with Glo Bookings. All Glo intellectual property remains the sole property of Glo at all times.

8.6  Photography and Recording. If a client requests consent to photograph or record the Therapist during a Booking, the Therapist agrees not to withhold such consent unreasonably.

 

9. Payment

9.1 Glo will pay the Fee by BACS within 30 days of the Booking, provided a valid invoice has been submitted at least 3 days before the payment date. Payments are processed on Thursdays; all invoices must be received by Wednesday evening of that week.

9.2 Bank details must be kept current in the Therapist's online account. Glo will pay to the account on file unless notified otherwise in writing.

9.3 Agreed parking and congestion charges will be reimbursed on submission of receipts. Any applicable congestion charges may, where agreed in advance, be collected from the Client directly on the day.

9.4 Glo reserves the right to withhold or set off payment where a dispute is outstanding, pending resolution.

 

10. Cancellation

10.1 Cancellation fees apply to Bookings cancelled within 7 days of the Booking date. Glo will use reasonable endeavours to recover a cancellation fee from the Client but accepts no liability to the Therapist if unsuccessful.

10.2 If a Booking is cancelled due to bad weather (outdoor bookings), no Fee will be payable to the Therapist.

10.3 Either party may terminate this Agreement by giving not less than 30 days' written notice.

10.4 Glo may terminate this Agreement without notice if the Therapist breaches any provision of this Agreement, causes harm or disrepute to Glo, its clients or other Therapists, or otherwise fails to comply with the Contract. Glo reserves the right to pursue legal action in such circumstances.

 

11. Liability and Insurance

11.1 The Therapist is liable for any loss, cost, damage or injury caused by their acts or omissions in the provision of Services.

11.2 The Therapist must maintain valid public liability insurance of not less than £1 million at all times, covering all treatments offered at Glo Bookings. Documentary evidence must be provided at registration and on renewal each year.

11.3 The Therapist must undertake their own risk assessments in respect of the Services provided.

 

12. Force Majeure

12.1 Neither party will be liable for failure to perform obligations due to events beyond their reasonable control, including war, industrial action, flooding, fire or restricted access. The affected party will notify the other as soon as practicable.

 

13. General Legal Provisions

13.1  Intellectual Property. The Therapist must not infringe any copyright, patent or other intellectual property right of Glo or any third party, and will indemnify Glo against any costs or claims arising from such infringement.

13.2  Indemnity. The Therapist will indemnify and hold harmless Glo and the Client against any actions, claims, costs or losses arising from a breach of this Agreement or from treatments not provided in accordance with it.

13.3  Assignment. The Therapist may not assign or transfer any rights or obligations under this Agreement without Glo's prior written consent.

13.4  Waiver. No waiver of any provision of this Agreement is effective unless made in writing. Waiver of one breach does not constitute waiver of any subsequent breach.

13.5  Severance. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

13.6  Third Parties. A person who is not party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

13.7  Notices. Notices under this Agreement must be in writing and delivered personally or by pre-paid first-class post to the relevant party's address.

13.8  Amendments. Any amendment to this Agreement must be agreed in writing by both parties. Glo may update these terms by posting a revised version on the Glo website.

13.9  Governing Law. This Agreement is governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

Questions?

Contact Glo at info@glo-pamper.co.uk or 020 7096 0385.

 

Last updated: June 2026