GLO PAMPER LTD - CORPORATE BOOKING TERMS & CONDITIONS

Last updated: October 2026

 

These terms and conditions apply to bookings made with Glo Pamper Limited of 203 London Road East, Batheaston, Bath BA1 7NB, for wellbeing services delivered by independent Freelance Therapists/Affiliates supplied by Glo. Glo Pamper Ltd is a company registered in England and Wales, company registration number 07198174.

 

The terms herein shall be given the following meanings:

 

1.1 Glo means Glo Pamper Ltd.

 

1.2 Client means the person, company, or organisation for whom the Services have been requested.

 

1.3 Booking means the period during which a Freelance Therapist/Affiliate provides holistic, beauty and wellbeing Services to the Client, as agreed in advance through a Client booking form or contract.

 

1.4 Services means the service or services requested by the Client via the booking form, phone or email.

 

1.5 Freelance Therapist/Affiliate means an independent, self-employed professional supplied by Glo to carry out the Services.

 

1.6 Individual means the individual guest or employee of the Client attending the Booking who has requested the Service.

 

1.7 Premises means the service location address as provided by the Client.

 

2.1 Glo shall supply Freelance Therapists/Affiliates to the Client at the Premises for the agreed hours. Glo vets each Freelance Therapist/Affiliate, checks that they are qualified and hold current public liability insurance, keeps a copy of their certificate on file, and does not assign anyone whose cover is not current.

 

2.2 Glo shall arrange for the Freelance Therapist/Affiliate to provide the Service as requested by the Client. Each Freelance Therapist/Affiliate is required to attend to the requirements of each Individual who requires the Service, exercising proper professional skill and diligence in the rendering of the Service.

 

2.3 Glo will do its utmost to ensure the completion of the Booking in its entirety. If any Freelance Therapist/Affiliate is unable to perform the Booking due to sickness, injury, or any other reason, then Glo will use all reasonable endeavours to fulfil its obligation by providing an alternative Freelance Therapist/Affiliate. This may involve the Client/Individual changing their treatment choice depending on the replacement Freelance Therapist/Affiliate's skills. If an alternative treatment is provided, no refund will be given on the treatment. Should any part of the Booking not be fulfilled in its entirety, Glo will deduct on a pro-rata basis the cost of the unfulfilled portion of the Booking.

 

2.4 If a Force Majeure event does occur, Glo agrees to notify you as soon as practicable and Glo has the right to cancel the Booking. Where Services have been paid for in advance but have not been rendered, the Client will be offered an alternative date or will be entitled to a refund from the date of cancellation for all such Services minus any deposit.

 

2.5 The Freelance Therapist/Affiliate reserves the right not to provide the Service for any Individual they deem unfit to receive such Service. Including but not limited to:

 

Any illicit or sexually-suggestive remarks or advances will result in immediate termination of the Service. The Client/Individual will be liable for full payment of the scheduled Service.

 

2.6 Glo will supply an online booking system or template schedule where appropriate. Treatment times include changeover therefore actual treatment time is slightly shorter than listed.

 

2.7 Glo will endeavour to provide first treatment choices for all Individuals. Occasionally Glo may ask an Individual to provide a 2nd choice treatment if the first choice cannot be fulfilled.

 

3.1 All information disclosed by the Client and Individuals in connection with Glo's Services will be treated by Glo as confidential and shall not without prior written consent of the Client/Individual be divulged to any person other than (on a confidential basis) those persons to whom it is necessary to supply such information.

 

3.2 Glo will share Client and Freelance Therapist/Affiliate contact details for the Booking. The contact details are for use on the day of the Booking only. Communication between the Freelance Therapist/Affiliate and Client after the date of the Booking is subject to consent given by the Client to the Freelance Therapist/Affiliate on the day of the Booking.

 

3.3 Glo will not contact the Client for marketing purposes by email, phone, or text message unless the client has given prior consent. Glo will not contact the Client for marketing purposes by post if the Client has indicated that they do not wish to be contacted. The Client can change their marketing preferences at any time by contacting Glo by email: info@glo-pamper.co.uk or telephone on 020 7096 0385.

 

3.4 Glo operates an equal opportunities policy which means that any Individual, Client, Freelance Therapist/Affiliate, Employee will not be discriminated against based on racial, ethnic, or national origin, gender, marital status, disability, sexual orientation, age, or religious beliefs.

 

4.1 Therapists/Affiliates are required to act in a professional and respectable manner always. Therapists/Affiliates are self-sufficient, providing their own products and equipment for the treatments offered.

 

4.2 Freelance Therapists/Affiliates are not employees of Glo. Each is self-employed or engaged under a contract for services.

 

4.3 The Freelance Therapist/Affiliate is entitled to pre-scheduled breaks during the Booking. These may be taken as individual breaks or as a single break depending on arrangements with the Client.

 

5.1 The Client must provide a suitable area for the Service to take place and a contact person for Glo to liaise with.

 

5.2 All Individuals receiving a complementary therapy treatment must sign a medical consent form or disclaimer prior to treatment.

 

5.3 The Client is responsible for ensuring the Premises both indoors and outdoors are maintained in a safe and efficient condition, with respect to health, safety, and welfare with adequate room for the Freelance Therapist/Affiliate to perform the Service.

 

5.4 The Client is responsible for making the Freelance Therapist/Affiliate aware of any health and safety policies and practices relating to the Premises and that the Freelance Therapist/Affiliate must adhere to whilst on the Premises.

 

5.5 The Client will take all reasonable endeavours to ensure that Individuals limit the intake of alcoholic beverages prior to receiving complementary therapy treatment. The legal limit for driving is a suitable guideline.

 

5.6 The Client will ensure that Individuals arrive in time for their pre-scheduled treatments. The Freelance Therapists/Affiliates will make every effort to accommodate any changes due to lateness but in such an event Glo will have no liability for any loss of treatment time.

 

5.7 The Client is responsible for providing an accurate address and relevant contact details for the Event. Glo will have no liability for any loss of treatment time due to inaccurate address information.

 

5.8 Should the Client require more treatments on the day, no other extra treatments may be given unless arranged with Glo. Cash payment on the day is not possible.

 

5.9 The Client must notify Glo promptly of any incident or claim arising from a Booking, and must not admit liability or settle any claim without Glo's consent.

 

6.1 The agreed fee for the Services is as shown on the Booking Form/Client contract.

 

6.2 Payment terms are set out in the booking confirmation or Client contract. If payment is not received by the due date, the Booking may be cancelled.

 

6.3 Where a deposit is payable, it is non-refundable (workshop deposits are dealt with in Section 7.4).

 

6.4 Glo reserves the right to charge interest on all payments made after the due date at a rate not exceeding three percent per annum above the base rate of HSBC Bank plc from time to time, interest to be calculated daily until satisfaction of any Judgment Debt or payment in full (whichever is later).

 

6.5 Workshop bookings require a deposit on confirmation (see Section 7.4).

 

7.1 Once a booking form has been accepted or Client contract issued, cancellations (excluding workshops – see 7.4) will incur the following charges:

 

7.1.1 Cancellations made with 7 days' notice or more – 100% refund, excluding any deposit (where a deposit has been paid)

 

7.1.2 Cancellations made with less than 7 days' notice – no refund

 

7.1.3 Where individual attendees cancel or do not attend, the booking charge remains the same. It is recommended that any unused treatment slots are offered to other Individuals.

 

7.2 Glo reserves the right to cancel the provision of the Service without notice in case of the illness of a Freelance Therapist/Affiliate or other circumstances beyond its control. Glo shall make reasonable attempts not to cancel the Service but the Client acknowledges that it may not be possible for an alternative Freelance Therapist/Affiliate to attend the Booking. In this circumstance the Client will be offered an alternative day, or a full refund will be issued.

 

7.3 Any refunds due will be repaid back to the original payment method within 10 days of the cancellation date.

 

7.4 Workshops, Webinars and Training Sessions

 

7.4.1 All workshops (including Mindfulness, Life Coaching, Nutrition and Laughter Yoga, whether virtual, in-person, premium tailored or a workshop series) require a 50% deposit to confirm the booking. The deposit is invoiced on booking confirmation and is payable within 14 days, or before the workshop date if sooner. The balance is invoiced in line with Section 6.

 

7.4.2 The deposit secures the Freelance Therapist's/Affiliate's time and covers the research, planning and preparation of workshop content, which begins once the booking is confirmed. The deposit is non-refundable except as set out in 7.4.3.

 

7.4.3 If the Client cancels in writing within 7 days of confirming the booking, and more than 30 days before the workshop date, the deposit will be refunded in full.

 

7.4.4 If the Client postpones in writing more than 14 days before the workshop date, the deposit will be transferred in full to a new date within 6 months of the original date, subject to Freelance Therapist/Affiliate availability. One postponement is permitted per booking. If the workshop is not rescheduled within 6 months, the deposit is retained.

 

7.4.5 Cancellation charges for workshops are as follows:

 

More than 30 days before the workshop date: the 50% deposit is retained

14–30 days before: 75% of the total booking fee

Less than 14 days before: 100% of the total booking fee

 

7.4.6 For workshop series, the deposit is 50% of the total series fee. Once the first session has been delivered, cancellation of any remaining sessions requires 30 days' written notice, and sessions cancelled with less notice will be charged in full.

 

8.1 If a Client/Individual has received a treatment that does not meet expectations, the Client/Individual should speak to the Freelance Therapist/Affiliate directly at the Booking to resolve the issue.

 

8.2 If the Client/Individual is still dissatisfied after having spoken to the Freelance Therapist/Affiliate, the Client/Individual will need to contact Glo as soon as possible so that appropriate action or a refund can be discussed. Supporting evidence such as photographs may be requested. To be considered for a refund Glo requires notification of the dissatisfaction within 5 days of the treatment having taken place.

 

9.1 The Client acknowledges that each Freelance Therapist/Affiliate is an independent contractor and not an employee of Glo, is responsible for the treatments they deliver, and holds their own public liability insurance.

 

9.2 Glo maintains public liability insurance with a limit of £5,000,000 and professional indemnity insurance with a limit of £1,000,000. Evidence of cover is available on request.

 

9.3 Glo is responsible for selecting, vetting and assigning Freelance Therapists/Affiliates, and for the insurance checks described in clause 2.1.

 

9.4 To the fullest extent permitted by law, Glo is not liable for any loss, injury, damage or expense caused by the acts or omissions of a Freelance Therapist/Affiliate (including negligence) in the course of a Booking. The Freelance Therapist/Affiliate is responsible for these, and claims are dealt with under their insurance as set out in clause 9.5. This exclusion does not apply to the extent that the loss is caused by Glo's failure to comply with clause 2.1.

 

9.5 Claims arising from a treatment are dealt with under the relevant Freelance Therapist's/Affiliate's insurance. At the Client's request, Glo will notify the Freelance Therapist/Affiliate so that they can notify their insurer, and will cooperate in progressing the claim.

 

9.6 Glo is not liable for any loss, injury or damage to the extent that it is caused by (a) the Client's failure to comply with Section 5; (b) a medical condition of an Individual that was not disclosed to the Freelance Therapist/Affiliate; or (c) the conduct of an Individual or the Client.

 

9.7 Neither party is liable to the other for indirect or consequential loss, including loss of profit.

 

9.8 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

 

9.9 Subject to clause 9.8, Glo's total liability to the Client arising under or in connection with a Booking, whether in contract, tort (including negligence) or otherwise, shall not exceed £1,000,000.

 

10.1 Glo may update these terms from time-to-time by posting a new version on the Glo website. You should check this web page occasionally to ensure you are happy with any changes.