Glo Pamper Ltd – Corporate Events Booking Terms & Conditions
Last updated: June 2026
1. Definitions
1.1 "Glo" refers to Glo Pamper Ltd.
1.2 "Client" refers to the company or individual booking services.
1.3 "Services" refers to any corporate event service provided by Glo, including but not limited to massage, beauty treatments, yoga, sound baths, mindfulness sessions, workshops, and multi-site wellbeing events.
1.4 "Therapist/Practitioner" refers to any professional engaged by Glo to deliver the Services.
1.5 "Booking" refers to any confirmed service request, whether one-off, recurring, or multi-site.
2. Bookings & Confirmations
2.1 A booking is considered confirmed once written acceptance is received from the Client or a Client contract has been issued.
2.2 For multi-site or multi-therapist events, confirmation includes the allocation and scheduling of therapists across all locations.
2.3 Recurring bookings (weekly or monthly) will renew automatically unless cancelled in accordance with Section 7.
3. Client Responsibilities
3.1 The Client must provide a safe, clean, and suitable space for the Services, with adequate room for therapists to perform treatments as advised by Glo.
3.2 The Client must ensure adequate access for therapists, including parking or unloading where required.
3.3 The Client must notify Glo of any health and safety restrictions, building access requirements, or security protocols at least 48 hours before the booking.
3.4 The Client must ensure participants arrive in time for their pre-scheduled treatments. Therapists will make every effort to accommodate late arrivals, but Glo will have no liability for any loss of treatment time.
3.5 The Client is responsible for providing an accurate address and relevant contact details for the event. Glo will have no liability for any loss of treatment time due to inaccurate information.
3.6 The Client will take all reasonable steps to ensure that participants limit the intake of alcoholic beverages prior to receiving treatments. The legal limit for driving is a suitable guideline.
3.7 For massage and complementary therapy services, the Client must ensure participants complete any required health questionnaires or consent forms prior to treatment.
4. Therapist Allocation & Substitution
4.1 Glo will allocate qualified, insured therapists to each booking.
4.2 Glo reserves the right to substitute therapists where necessary due to illness, emergency, or operational requirements, and will use all reasonable endeavours to provide a suitable replacement.
4.3 For multi-site events, therapist allocation may involve multiple practitioners across different locations; this constitutes a confirmed booking once scheduling is completed.
4.4 Therapists are not employees of Glo. Each is self-employed or engaged under a contract for services.
4.5 Therapists are entitled to pre-scheduled breaks during the course of a booking. These may be taken as individual breaks or as a single break depending on arrangements with the Client.
5. Pricing & Payment Terms
5.1 All prices are exclusive of VAT unless stated otherwise.
5.2 Invoices are issued upon booking confirmation or completion of services, depending on the agreement.
5.3 Payment terms are 14 days from the invoice date unless otherwise agreed in writing.
5.4 Late payments may incur interest at 4% above the Bank of England base rate.
5.5 Travel fees may apply for locations outside major cities or in remote areas and will be agreed with the Client prior to confirmation.
6. Changes to Bookings
6.1 Any request to amend the date, time, location, or service type must be made in writing.
6.2 Amendments are subject to therapist availability and may incur additional charges.
6.3 Reducing the number of therapists or service hours is considered a partial cancellation and will be charged in accordance with Section 7.
7. Cancellations & Charges
7.1 Standard Cancellation Terms (Single-Site, Single-Therapist Bookings)
- Cancellations made 14–30 days prior to the booking date: 50% of the total booking fee
- Cancellations made 7–14 days prior to the booking date: 75% of the total booking fee
- Cancellations made within 7 days of the booking date: 100% of the total booking fee
7.2 Multi-Site or Multi-Therapist Events
- Once therapists have been confirmed and scheduling completed, cancellations will be charged at 100% of the total booking fee
- If the Client requests to postpone rather than cancel, Glo may, at its discretion, transfer the booking to a future date only if no therapist fees or operational costs have already been incurred
- If postponement is not possible, the cancellation fee remains 100%
7.3 Recurring Weekly or Monthly Bookings
- Recurring bookings require 30 days' written notice for cancellation
- Sessions cancelled with less than 48 hours' notice will be charged at 100% of the session fee
- Repeated short-notice cancellations may result in termination of the recurring agreement
7.4 Cancellation by Glo
If Glo cancels a booking due to therapist illness or circumstances beyond its control, a full refund will be issued for any prepaid fees, or the booking will be rescheduled by mutual agreement.
8. Therapist Safety & Conduct
8.1 Therapists reserve the right to refuse treatment if a participant is unwell, intoxicated, or behaving inappropriately.
8.2 Any abusive, discriminatory, or unsafe behaviour will result in immediate termination of the session with no refund.
8.3 The Client is responsible for ensuring a safe working environment throughout the duration of the booking.
9. Liability
9.1 Glo holds full public liability and professional indemnity insurance.
9.2 Glo is not liable for:
- Losses arising from delays caused by traffic, access issues, or circumstances beyond reasonable control
- Injuries resulting from undisclosed medical conditions
- Damage to property caused by unsuitable working environments provided by the Client
9.3 The Client is responsible for ensuring participants follow therapist instructions during treatments.
10. Force Majeure
10.1 Glo is not liable for failure to perform obligations due to events beyond its control, including but not limited to extreme weather, illness, strikes, or national emergencies.
10.2 In such cases, Glo will make reasonable efforts to reschedule the booking.
11. Confidentiality & Data Protection
11.1 Both parties agree to maintain confidentiality regarding sensitive business information shared in connection with the booking.
11.2 Glo processes personal data in accordance with UK GDPR and its Privacy Policy, available at www.glo-pamper.co.uk/privacy-policy.
12. Amendments to These Terms
Glo may update these terms from time to time by posting a new version on the Glo website. You should check this page occasionally to ensure you are happy with any changes.
13. Governing Law
13.1 These terms are governed by the laws of England and Wales.
13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.